For all returns from a non-EU country, it is necessary to fill in a customs declaration (instructions can be found below). Please attach an invoice to the outside of the parcel in a transparent note pocket (if you have to request the invoice, please email us at care@sanvt.com) and mark all items you want to return.
This is how you start the return:
- Visit our returns portal and register your return (with your 5-digit order number from the delivery note (SV-XXXXX)
- Prepare the shipment: Select a courier service of your choice
- Fill out the customs declaration (form CN22 or CN23), e.g. Royal Mail, but you can also obtain the form from any branch or other shipping partner
- Attach a copy of the invoice to the outside of the parcel in a transparent delivery note pocket
- Please place the delivery note, copy of the invoice or a note with the order number in the parcel so that our warehouse can allocate the order
How do I fill in the customs declaration (under 270 GBP) and CN 23 (over 270 GBP)?
Service:
We recommend that you choose a shipping method with tracking and keep the receipt as proof of dispatch until we have confirmed receipt of the return.
Consignee:
Please note that our warehouse address differs from our office address and send the parcel to the following address: (including the order number)
pg Distribution GmbH
Returns SANVT
Felix-Wankel Str. 4
82054 Sauerlach
Germany
Sender:
Please enter your full address
Consignment contents: (see Royal Mail example)
IMPORTANT: Please select "RETURNED GOODS" for Contents.
- Content type and description of contents are mandatory – include an accurate description of each item enclosed. This will help to avoid delays or customs officials needing to open your item example: the perfect Chino black
- Value, quantity and weight of each item are mandatory
- Total quantity is mandatory – add the total number of items within your package
- Total weight is mandatory – this is the total weight of your item. If you don’t know and can’t easily find out, weigh your package and complete in branch
- Total value is mandatory – this is the total value of all the items in the package. Write the value in British Pounds (GBP)
- HS tariff number – is mandatory for businesses only
- VAT reg number / EORI number – are mandatory for businesses only – if your business has both, please use the EORI number
- Signature and date are mandatory – you must physically sign and date the customs forms on the day you post the item
Service:
We recommend that you choose a shipping method with tracking and keep the receipt as proof of dispatch until we have confirmed receipt of the return.
Consignee:
Please note that our warehouse address differs from our office address and send the parcel to the following address: (including the order number)
pg Distribution GmbH
Returns SANVT
Felix-Wankel Str. 4
82054 Sauerlach
Germany
Sender:
Please enter your full address
Consignment content: (see Royal Mail example)
1. Item description is mandatory – give a detailed description of each item in the package, eg 'men's cotton shirts'
2. Item quantity is mandatory – give the quantity of each item
3. Item weight is mandatory – enter the weight of each item individually in kg
4. Total weight is mandatory – enter the total weight of the package, including packaging, in kg
5. Item value is mandatory – enter the value of each item going into the package in GBP
6. Total value is mandatory – enter the total value of the total package in GBP
7. HS tariff number – is mandatory for businesses only – you need to provide the HS tariff code, which you can find at GOV.UK
8. Country of origin – this is the name of the country where the goods in your package originated, eg where they were produced, manufactured or assembled
9. Postage charge – this is where you can enter how much you're paying to post your package, including separate charges like insurance
10. IMPORTANT: Category of item – please select “RETURNED GOODS”
11. Comments – you've got the opportunity to provide details if your item is subject to quarantine or other restrictions
12. Add a licence – if your item is accompanied by a licence, tick this box
13. Add a certificate – if your item has a certificate attached, tick this box
14. Add an invoice – attach an invoice for all commercial items
15. Your signature is mandatory – add your signature here