For all returns from a non-EU country, it is necessary to fill in a customs declaration (instructions can be found below). In addition, a transparent delivery note pocket must be attached to the outside of the parcel, in which a copy of the invoice (if you need the invoice, please write to us at care@sanvt.com) is enclosed. Please mark all items on the invoice that you wish to return.
- Visit our returns portal and register your return (with your 5-digit order number from the delivery note (SV-XXXXX)
- Prepare the dispatch: Select a courier service of your choice.
- Complete the customs declaration (form CN22). You will receive the form from your courier service
- Print out the invoice and attach it to the outside of the parcel in a transparent delivery note bag:
How do I complete the customs declaration (form CN22)?
Service:
We recommend that you choose a shipping method with tracking and keep the receipt as proof of dispatch until we have confirmed receipt of the return.
Consignee:
Please note that our warehouse address differs from our office address and send the parcel to the following address: (including the order number)
pg Distribution GmbH
Returns SANVT
Felix-Wankel Str. 4
82054 Sauerlach
Germany
Service:
We recommend that you choose a shipping method with tracking and keep the receipt as proof of dispatch until we have confirmed receipt of the return.
Consignee:
Please note that our warehouse address differs from our office address and send the parcel to the following address: (including the order number)
pg Distribution GmbH
Returns SANVT
Felix-Wankel Str. 4
82054 Sauerlach
Germany
Sender: Please enter your full address
Consignment contents: (see example)
- IMPORTANT: Type of content: RETURNED GOODS/RETURN GOODS
- Total value is mandatory - enter the total value of the entire package in the currency of the invoice
- Item description e.g. The smart Chino - Navy
- Number of items
- Net weight
- Value of the item (please in the same currency as the invoice)
- Country of origin: Germany