Customers from: Germany, Austria, Denmark, Belgium, Luxembourg, Netherlands, France, Slovenia and Czech Republic
- Register your return by visiting our returns portal
- E-Mail: within a minute you will receive your free return label via email
- Print your label or use the QR code in the E-Mail
- Prepare & drop off your shipment: attach the return label and take it to your nearest drop-off point
Returns from all other EU countries:
- Visit our returns portal and register your return
- Prepare the shipment: Select a courier of your choice.*
- We recommend that you choose a shipping method with tracking and keep the receipt as proof of dispatch until we have confirmed receipt of the return shipment
*Customers from Finland, Spain, Portugal, Italy, Ireland, Poland, Slovakia and Hungary have the option to use a pre-filled return label at a charge of 10 EUR.
Shipping: Send the parcel (including a note with the order number) to the following address:
pg Distribution GmbH
Returns SANVT
Felix-Wankel Str. 4
82054 Sauerlach
Germany
International Customers
How do I arrange a return from Switzerland?
How do I arrange a return from UK?
How do I return from a non-EU country?
Important: For customers from non-EU countries:
A customs declaration must be completed for every return from a non-EU country. In the links above, you will find an introduction on how to fill in the customs declaration correctly. The parcel service will provide you with a label for customs. Please tick the "RETURN GOODS" box, attach a printed copy of the invoice to the outside (transparent delivery pocket) of the parcel and mark the items you want to return.
- Visit our returns portal and register your return
- Prepare the shipment: Select a courier of your choice.
- We recommend that you choose a shipping method with tracking and keep the receipt as proof of dispatch until we have confirmed receipt of the return shipment
Shipping: Send the parcel (including a note with the order number) to the following address:
pg Distribution GmbH
Returns SANVT
Felix-Wankel Str. 4
82054 Sauerlach
Germany
Please note that it can take five to seven working days for your return to be processed and checked after it has reached our warehouse.