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Customers from: Germany, Austria, Denmark, Belgium, Luxembourg, Netherlands, France, Slovenia and Czech Republic Register your return by visiting our returns portal E-Mail: within a minute you will receive your free return label via email Print your label or use the QR code in the E-Mail Prepare...
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How do I arrange a return from Switzerland?
For all returns from a non-EU country, it is necessary to fill in a customs declaration (instructions can be found below). Please attach an invoice to the outside of the parcel in a transparent delivery pocket (if you have to request the invoice, please email us at care@sanvt.com). Please mark al... -
How do I arrange a return from UK?
For all returns from a non-EU country, it is necessary to fill in a customs declaration (instructions can be found below). Please attach an invoice to the outside of the parcel in a transparent note pocket (if you have to request the invoice, please email us at care@sanvt.com) and mark all items ... -
How do I arrange an international return (non EU countries)?
For all returns from a non-EU country, it is necessary to fill in a customs declaration (instructions can be found below). In addition, a transparent delivery note pocket must be attached to the outside of the parcel, in which a copy of the invoice (if you need the invoice, please write to us at ... -
How much does the return cost?
FREE OF CHARGE: For customers from Germany, Austria, Denmark, Belgium, Luxembourg, Netherlands, France, Slovenia and Czech Republic. CHARGEABLE SHIPPINGCOST: Customers from Finland, Sweden, Spain, Portugal, Italy, Ireland, Poland, Slovakia and Hungary have the option to use a pre-filled return l...
