-
Customers from: Germany, Austria, Denmark, Belgium, Luxembourg, Netherlands, France, Slovenia and Czech Republic Register your return by visiting our returns portal E-Mail: within a minute you will receive your free return label via email Print your label or use the QR code in the E-Mail Prepare...
-
How to arrange a return from Switzerland, the UK, and the United States?
This is how you start the return: Visit our returns portal and register your return (with your 5-digit order number from the delivery note (SV-XXXXX) Follow the steps in the returns portal and note that our return address differs for Switzerland, the United Kingdom, and the United States of Amer... -
How do I arrange an international return (non EU countries)?
**Please note that returns from Switzerland, the UK, and the United States are subject to a different return process.* For all returns from a non-EU country, it is necessary to fill in a customs declaration (instructions can be found below). In addition, a transparent delivery note pocket must b... -
How much does the return cost?
FREE OF CHARGE: For customers from Germany, Austria, Denmark, Belgium, Luxembourg, Netherlands, France, Slovenia and Czech Republic. CHARGEABLE SHIPPINGCOST: Customers from Finland, Sweden, Spain, Portugal, Italy, Ireland, Poland, Slovakia and Hungary have the option to use a pre-filled return l...
