How do I arrange a return from Switzerland?

For all returns from a non-EU country, it is necessary to fill in a customs declaration (instructions can be found below). Please attach an invoice to the outside of the parcel in a transparent delivery pocket (if you have to request the invoice, please email us at care@sanvt.com). Please mark all items on the invoice, you want to return to us.

This is how you start the return:

• Visit our returns portal and register your return (with your 5-digit order number from the delivery note (SV-XXXXX)
• Prepare the shipment: Select a courier service of your choice
• Fill in the customs declaration (form CN22). E.g. Swiss Post Formular CN22, but you can also obtain the form from any shipping partner
• Attach a copy of the invoice to the outside of the parcel in a transparent delivery note pocket
• Please place the delivery note, copy of the invoice or a note with the order number in the package so that our warehouse can allocate the order

How do I complete the customs declaration (form CN22)?

Service:
We recommend that you choose a shipping method with tracking and keep the receipt as proof of dispatch until we have confirmed receipt of the return.

Consignee:
Please note that our warehouse address is different from our office address and send the parcel to the following address:

pg Distribution GmbH
Returns SANVT
Felix-Wankel Str. 4
82054 Sauerlach
Germany

Sender:
Please enter your full address

Consignment content: (See example Swiss Post):

1. IMPORTANT: Type of contents: RETURNED GOODS/RETURN GOODS
2. Currency of the declared items in CHF - unless you paid in a different currency
3. Item description e.g. The smart Chino - Navy
4. Number of items
5. Net weight
6. Value of the item in CHF
7. Country of origin: Germany