For all our orders we use tracked shipping methods. In this way, you can always check the status of your package. Once it has left our warehouse, you receive your tracking number along with the delivery confirmation via email. This will allow you to check the status of your delivery online. Further, you can follow the shipment of our order in the “My Orders” section of your account.
Your package was delivered but not to you? Feel free to ask your neighbors or send an email to our Customer Care Team and we will help to find your parcel!