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What countries do you deliver to?
We deliver to the following countries: Europe: all countries in the European Union (EU), United Kingdom (UK), Switzerland and Norway America: the United States (USA), Canada and Mexico Asia & Oceania: China, South Korea, Japan, Australia, New Zealand All orders are shipped from our Warehouse... -
Shipping Costs per region: Germany: free shipping on all orders above 80€; optionally, shipping with DHL (incl. pack station) can be chosen for an additional fee of €2 - otherwise: Customers in Germany can choose between Standard (GLS Green) for €4 and DHL (incl. pack station) for €6. Orders und...
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Which parcel delivery service do you work with?
Customers in Germany can choose between Standard (GLS) and Express (DHL) shipping. We ship all orders in the European Union and international orders via GLS or Deutsche Post (USPS in the USA) or DHL. -
How long does the shipping take?
We endeavour to ship all orders within one working day. During busier periods it may take up to three. Delivery times displayed below are on top of this time. Orders will only be dispatched once payment has been confirmed. Germany & Austria: 1-2 days (Mon-Fri) EU: 3-4 days (Mon-Fri) Internat... -
For all our orders we use tracked shipping methods. In this way, you can always check the status of your package. Once it has left our warehouse, you receive your tracking number along with the delivery confirmation via email. This will allow you to check the status of your delivery online. Furth...
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Are there any taxes or duties?
VAT is charged on all orders shipped within the EU. Prices shown on the website include VAT. British VAT is charged on all orders shipped within the UK. Prices shown on the website include VAT. All orders shipped outside the EU and UK are charged excluding VAT. Please also note that any duty and... -
How can I cancel or change my order?
If you want to cancel an order or change the address, please send us an email to care@sanvt.com. We will contact our supplier as soon as possible and find out if it is possible to change or cancel the order.