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If you’re not happy with your order, you have 60 days to send us back any items you don’t like to keep. We will provide a full refund for any items returned to us. All garments must be unworn, unaltered, unwashed and have their original tags and labels attached.
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Is it possible to exchange directly into another size or colour?
Customers from Germany and Austria can request an exchange by visiting our returns portal. Select the option "exchange for another item", enter the product name in the search bar and choose your size. You will receive your free return label within 5 minutes. If you have used a discount in the ori... -
Once we have checked your returned items, we will immediately initiate your refund. All refunds use the same method of payment that was chosen for the original payment. The date on which the money will actually be credited to your account or credit card depends on the provider of the payment serv...
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Can I get a voucher instead of a refund?
If you prefer to receive your refund in the form of a voucher coupon, simply email us at care@sanvt.com. Please do not forget to mention your order number. -
Which essentials are excluded from return or exchange?
Please note: For reasons of hygiene undergarments are excluded from return or exchange.
